Support & Maintenance
A Team On Call, Not Just On Demand
Your store doesn't sleep, and neither should its care. We keep your platform fast, secure, and up to date: monitoring uptime, patching vulnerabilities, fixing bugs, and shipping improvements on a predictable retainer. Less firefighting, more forward motion.
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Support & Maintenance
The launch is the start, not the finish line.
Software decays without attention: dependencies age, traffic spikes, edge cases surface. We stay on after go-live as an extension of your team: watching, patching, optimizing, and building the next thing. You get a partner who already knows your codebase, not a ticket queue.
What's covered
Everything it takes to keep you running and growing.
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Proactive monitoring & uptime
- Alerts before your customers notice, uptime, errors, and performance watched around the clock.
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Security & updates
- Timely patches, dependency updates, and platform upgrades that keep you safe, supported, and compliant.
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Performance & Core Web Vitals
- Speed tuning that improves conversions and search rankings, real-world results, not just Lighthouse scores.
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Bug fixes & SLAs
- Clear response and resolution times, so issues get handled, not queued indefinitely.
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Roadmap & feature work
- Reserved capacity each month for the enhancements that keep you ahead of your competition.
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Upgrades & migrations
- Major version upgrades and replatforms handled carefully, without downtime or drama.
How a retainer works
Predictable care, no surprises.
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01
Baseline audit
We review your platform, security, and performance to set a clear starting point.
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02
Proactive care
Monitoring, patches, and fixes handled before they become emergencies.
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03
Monthly roadmap
Reserved hours go toward the improvements that matter most to you.
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04
Quarterly review
We look at metrics together and plan the next quarter of work.
Partners for the long haul
Merchants stay with us for years, not projects.
Our best relationships are the ones that outlast the launch, where we've become an extension of the team, resolving issues and shipping innovative solutions long after go-live. See how that plays out.
Keep your store in expert hands.
Whether you built with us or inherited a platform that needs love, we'll keep it fast, secure, and moving forward.
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